Refund Policy

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1. Reservation & Deposit
   A Non-Refundable deposit of 25% or subject to a minimum of RM500, whichever is higher of the tour fare per person is required to be paid as reservation fee. Balance of full payment must be made 40 days prior to departure or 7 days after the confirmation of the tour. Failure to comply will result in cancellation of the reservation and forfeiture of deposit.
    
2. Amendment Charges
   2.1 Upon confirmation of your booking of the tour, any subsequent changes made to the booking is subject to a amendment fee of RM100 per person. These fees are in addition to any charges levied by hotel, ground operator or airlines.
   
   2.2 No charges can be made within 10 days before the date of departure.
   
   2.3 Changing the entire booking constitute a cancellation of the original booking and it is subject to cancellation charges as defined in the cancellation policy on clause 3.2.
    
3. Cancellation Charges
   3.1 Cancellation by tour member. Cancellation of booking must be made in writing to avoid any misunderstanding. If company receives cancellation 30 days or more prior to departure, a minimum administrative fee of RM50 per person will be levied. These fees are in addition to any charges levied by hotels, ground operator or airlines.
   
   3.2 If notice of cancellation is received 30 days and less prior to departure the following cancellation charges (per person) will apply.
    

   Cancellation Received	Charges
   More than 31 days	RM50
   Between 15 and 30 days	50% of tour deposit
   Between 8 and 14 days	40% of tour price
   Between 7 days to departure	100% of tour price

   
   
   3.3 Airline cancellation policy on special promotional fare shall apply in addition to cancellation charges as defined in clause 3.2. The airline ticket restricted and subject to the Airlines Terms & Conditions. It maybe non-endorsable, non-reissuable, non-refundable and non-reroutable. Any alteration on routing or change of date of travel by passengers is solely at his/her own risk. The company and/or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred.
    
4. Cancellation by Company
   The company reserves the right to cancel the tour due to any act of God, wars, strikes, riots, order from the Government of Malaysia and other external factors beyond our control. The company shall recommended alternative tours preferably to the same destination or other tours. Should the passenger/s decide not to accept the alternative, all monies less the administrative fee will be refunded to the passenger.