Terms & Conditions

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  1. Reservation & Deposit
    A Non-Refundable deposit of 25% or subject to a minimum of RM500, whichever is higher of the tour fare per person is required to be paid as reservation fee. Balance of full payment must be made 40 days prior to departure or 7 days after the confirmation of the tour. Failure to comply will result in cancellation of the reservation and forfeiture of deposit.
     
  2. Amendment Charges
    2.1 Upon confirmation of your booking of the tour, any subsequent changes made to the booking is subject to a amendment fee of RM100 per person. These fees are in addition to any charges levied by hotel, ground operator or airlines.

    2.2 No charges can be made within 10 days before the date of departure.

    2.3 Changing the entire booking constitute a cancellation of the original booking and it is subject to cancellation charges as defined in the cancellation policy on clause 3.2.
     
  3. Cancellation Charges
    3.1 Cancellation by tour member. Cancellation of booking must be made in writing to avoid any misunderstanding. If company receives cancellation 30 days or more prior to departure, a minimum administrative fee of RM50 per person will be levied. These fees are in addition to any charges levied by hotels, ground operator or airlines.

    3.2 If notice of cancellation is received 30 days and less prior to departure the following cancellation charges (per person) will apply.
     
    Cancellation Received Charges
    More than 31 days RM50
    Between 15 and 30 days 50% of tour deposit
    Between 8 and 14 days 40% of tour price
    Between 7 days to departure 100% of tour price


    3.3 Airline cancellation policy on special promotional fare shall apply in addition to cancellation charges as defined in clause 3.2. The airline ticket restricted and subject to the Airlines Terms & Conditions. It maybe non-endorsable, non-reissuable, non-refundable and non-reroutable. Any alteration on routing or change of date of travel by passengers is solely at his/her own risk. The company and/or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred.
     
  4. Cancellation by Company
    The company reserves the right to cancel the tour due to any act of God, wars, strikes, riots, order from the Government of Malaysia and other external factors beyond our control. The company shall recommended alternative tours preferably to the same destination or other tours. Should the passenger/s decide not to accept the alternative, all monies less the administrative fee will be refunded to the passenger.
     
  5. Travel Document

    5.1 Passenger’s Responsibilities
    Must have an International Passport or other recognized travel documents which should be valid for at least 6 months from the of return to country of origin. Must have the necessary visas, vaccination and health certificates as required by the various authorities of the country to be visited. Self-drive packages, must have a valid and the necessary driver’s license (Internation Driver’s Permit may require) presented to the rental company upon pick-up of the vehicle. All drivers must be at least 21 years of age and has been driving for more than a year.

    5.2 Company’s Responsibilities
    Will advise passengers to obtain on what documentation is required. Wherever possible, will assist passengers to obtain the necessary visas. Please note that the company cannot be guarantee the approval of any visa application. The company cannot be held liable for any loss of passport due to any reason what so ever including without limitations, negligence on the of our employees, agents and/or servants.

    5.3 Rejection of visa or travel documents
    If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made as in accordance to cancellation charges clause 3.2 and 3.3.
     
  6. Refused Entry
    The company cannot be held responsible or liable for any expenses, reimbursement or refund of tour prices if:

    6.1 Deportation of refusals of entry of tour member by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes or whose behavior and activities are considered as subversive by the foreign government.

    6.2 Passenger passport validity is insufficient which is at least 6 month from date of return to the country of origin.
     
  7. Tour Information and Prices
    Prices shown are current at the time of publication, information and the price list form part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotels rates, exchange rates, government tax etc. and the company reserves the right to increase prices accordingly without notice. 

    a) The company covenants the following to be included in the tour fare.

    b)  Return air ticket but not including all airport taxes and whatever applicable taxes. *Hotel accommodation based on 2 adults sharing a room. A child sharing with 2 adults is based on the child as a 3rd person in a twin room of 2 adults. For those without a sharing partner, single room surcharge applies. For a group of 3 persons, accommodation is based on triple sharing basis where applicable.

    c)  Cost do not include porterage or items of a personal nature.

    d)  All meals, sightseeing tour and transfers are based on Seat-in-Coach Basis (SIC). 

    e)  Person travelling alone must pay the single supplement charges.
     
  8. Refund of Unused Services
    No refund or reduction will be made to any Tour Member in respect or airfares, accommodation, meals, sightseeing tours or any other services which are included in the Tour Fare but not utilized by the Tour Members for any reason whatsoever.
     
  9. Baggage
    Baggage allowance are stipulated by the respective Airlines and tour operator. It is the passenger’s responsibility to abide to the rules and regulations set by the airlines/supplier.   

    9.1  Baggage Lost
    Refer to clause number 13) Travel Insurance.
     
  10. Right to Reject
    The company reserves the right to cancel or withdraw any itinerary or any bookings made for a client or decline to accept or retain any person as a member of tour if any such person may appear likely to endanger the health, safety or impair the comfort and enjoyment of others of the tour. The company further reserves the right to cancel the reservation of any passenger whom for any other reason, any carrier, hotel or other contract refuses to allow the participants to participate in the tours. In any of the foregoing events, the company’s shall not refund to the client any monies.
     
  11. Responsibility
    Every person participating in any tour or holiday organized by the company and/or its associated agents shall be regarded in every respect as carrying his/her own risk as a tour participant. The company and/or its associated agents shall not be held responsible for ant liabilities and/or damages arising from the following situation:

    11.1    The company shall not be liable for any injury damage, loss, delay, additional expenses inconvenience cause directly or indirectly by event which are beyond its control such as war, civil unrest, fire, floods, unusual severe weather, act of God, failure or machinery or equipment while on tour.

    11.2    The extension of confirm or unconfirmed stay/flight arrangements.

    11.3    Any damage or loss of baggage, person effects or accident.

    11.4    The company and/or its associated agents act only as agents for the transportation companies, hotel contractor and other principals, and ticket, vouchers and document are issued subject to terms and contracts under which these services are provided.

    11.5    The ticket or voucher issued or restricted to the relevant airlines & suppliers. It may non-reissuable, non-refundable and non-reroutable. Any alteration on routing or change of date of travel by passengers is solely at his/her own risk. The company and/or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred.
     
  12. Claims against the company (if any)

    All claims and proof of claims against the company must be made in writing within 14 days after the completion of the tour. Thereafter no claim will be made. Please address your claim in writing to:

    Attention: Managing Director
    TM Tours & Travel Sdn. Bhd.
    No. Lot 3A-3, Level 4,
    Wisma Q Titiwangsa,
    Jalan Pahang,
    53000 Kuala Lumpur.
     

  13. Travel Insurance

    All passengers MUST buy travel insurance to safeguard themselves against any eventually. We suggest a comprehensive coverage inclusive or Personal Accidents, Medical or Other Expenses plus Unlimited Emergency Evacuation/Repatriation. Hospital Daily Allowance, Baggage Cover, Delayed Baggage Benefit. Personal Money/Loss of Documents, Personal Liability, Travel Delay, Cancellation Cover Curtailment. For those who do not wish to buy travel insurance are required to completed and signed and stating their wishes and understand the consequences incurred.